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CrossCountry Mortgage, LLC · 5 months ago

Jr. Loan Officer

Greater Cleveland

Full-time

Onsite

Entry Level

1+ years exp

CrossCountry Mortgage, LLC is the nation's number one distributed retail mortgage lender with a strong focus on employee engagement and growth. The role of Jr. Loan Officer involves building relationships with clients, assisting licensed loan officers, and managing high volumes of inbound leads to ensure customer satisfaction and drive revenue.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Build lasting relationships with high-value clients across the mortgage industry

Take inbound leads via corporate phone system

Gather basic customer information and identify customer needs

Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system

Utilize corporate training methods and tactics in converting potential prospects to CCM customers

Leverage cutting-edge tools and data to optimize your outreach and conversion

Schedule initial appointments as well as maintaining database to ensure customer service expectations are met

Appropriately classify and distinguish each lead contacted

Manage high volume of incoming phone calls

Apply training to live interactions with CCM clients both internally and externally

Collaborate with a high-performance team to exceed revenue targets

Qualification

CRM systemsConsultative sellingSales quotasCustomer serviceMicrosoft Office SuitePrioritization skillsCommunication skillsTime management

Required

High School Diploma or equivalent

1+ years of experience as a telemarketer or similar sales/customer service role

Skill in exceeding sales quotas in a competitive environment

Familiarity with CRM systems and data-driven sales strategies

Excellent communication and customer service skills

Excellent prioritization and time management skills

Excellent consultative selling skills

Proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook)

Benefits

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor3.5

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees