Apply on Employer Site

Gatik · 2 months ago

Fleet Dispatcher (Dallas Metroplex)

Fort Worth, TX

Full-time

Onsite

Mid Level

3+ years exp

Gatik is a leader in autonomous middle-mile logistics, revolutionizing the B2B supply chain with its autonomous transportation-as-a-service solution. The Fleet Dispatcher will act as the command center for the autonomous fleet, ensuring seamless execution of daily routes and maintaining communication with vehicle operators and clients.

Artificial Intelligence (AI)AutomotiveAutonomous Vehicles

Growth Opportunities

Responsibilities

Serve as the crucial link between the autonomous fleet, human operators, and the customer base

Lead Dispatch: Proactively dispatch and communicate daily shifts, assigned vehicles, and specific route instructions to Autonomous Vehicle Operators (AVOs)

Route Execution: Monitor the real-time status of all dispatched vehicles and deliveries, prioritize tasks, and provide critical updates to AVOs and clients to maintain the delivery schedule

Rapid Response: Serve as the primary contact for all emergency and non-emergency inbound communications (via Slack, phone, and video calls), quickly assessing situations and providing solution-oriented guidance

Client Updates: Communicate delivery statuses, including any delays or changes, professionally and proactively to ensure customer satisfaction

Escalation Updates: Communicate urgent updates and resolutions to AVO Supervisors and Operations Management promptly and clearly

TMS Tracking: Continuously utilize TMS platform and fleet management software to track vehicle locations, freight progress, and estimated times of arrival for all relevant internal stakeholders

Process Compliance: Ensure all AVOs and drivers are strictly adhering to Gatik's operational procedures, safety protocols, and relevant regulatory compliance standards (DOT/FMCSA)

Incident Logging: Accurately log all operational data, including schedules, delivery times, delays, communication logs, and escalating critical incidents to AVO Supervisors or Operations Management immediately

Maintain Records: Track and organize all work requests, customer requests, completed tasks, and maintain accurate vehicle operator work records using internal systems

Generate Reports: Assist in running daily reports and compiling communication summaries on key metrics, operational events, and occurrences during your 12-hour shift

Qualification

Fleet Management SoftwareTMS (Transportation Management System)DOT/FMCSA RegulationsData EntryCommunication SkillsMultitaskingOrganizational SkillsCritical Thinking

Required

3+ years of proven, high-volume experience as a dispatcher in the transportation, fleet, shipping, or logistics industry

Knowledge and understanding of DOT/FMCSA regulations as they relate to Hours of Service and general compliance

Highly proficient with modern communication and logistics tools, including order management systems, dispatching software, TMS (Transportation Management System) and instant messaging platforms (e.g., Slack and Zoom)

Outstanding organizational skills, the ability to effectively multitask, and sound judgment for critical thinking and rapid decision-making under pressure

Excellent written and verbal communication skills, with the ability to convey complex information clearly and calmly to drivers, AVOs, and client personnel

Experience with fast, accurate data entry and a background in running reports or performing basic operational analytics

Must be able to work a full 12-hour shift, primarily on site at our Fort Worth, TX office (near Alliance Airport). Possible 'overnight schedule' - flexibility and responsiveness are essential