Panasonic Avionics Corporation · 5 months ago
Technical Services Rep (LAX Airport) - Onsite
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$73K/yr - $123K/yr
8+ years expPanasonic Avionics Corporation is a leader in inflight entertainment technology, providing services that enhance the flying experience. The Technical Services Representative will be responsible for on-site technical support for IFE/GCS products, ensuring their proper installation and performance, while also providing guidance and troubleshooting support to maintenance staff.
Consumer ElectronicsInformation TechnologyManufacturingTelecommunications
Responsibilities
Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities
Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues
Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences
Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements
Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance
Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes
Assist in the development of Preventative Maintenance programs
Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders
The interface between contracted MRO staff, Panasonic Product Safety Officer, and Panasonic QA in all matters concerning air safety
To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc
Represents Panasonic Maintenance and Maintenance support organization to the customer
Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments
To assist in reporting IFE/GCS system performance
Flag and report improvements in the processes both at the customer-facing side as well as within Panasonic
Document testing and repairs using computer and bar-coding equipment
Works closely with MRO to monitor and track spare parts inventory
Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) Maintenance Memo’s and other Panasonic or contracted MRO documentation
Qualification
Required
Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, and manuals and to comprehend and follow verbal instructions
Must have an excellent working knowledge of engineering applications for technical communications and training purposes
Proficient in MS Word, Excel, and Outlook
Knowledge of electronic and troubleshooting is generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience
Understands implications of work and makes recommendations for solutions
As a skilled specialist completes tasks in resourceful and effective ways
Uses independent judgment to ensure projects/assignments are completed accurately and on time
Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms
Strong troubleshooting skills and analytical skills, with a software emphasis (Linux)
Intermediate knowledge of LINUX and UNIX is a plus
A good understanding of PC networks and configuration, multiplexed or software-controlled systems with knowledge of computer hardware
Knowledge of global civil aviation regulations and requirements (EASA/FAA)
Must be customer service oriented
Must be experienced in the ability to deliver technical coaching and training
Ability to pass extensive security and background checks for Airside access
Legal right to work in the location assigned
Current and valid driver's license
May require both international and domestic travel, up to 10 % of the time, to other line station locations to provide relief from time to time as required
Must be able to work any shift, weekends, and holidays
Manual dexterity to grasp and work with tool parts and equipment
Ability to climb and work from a ladder or platform, endure sitting, standing, bending, or twisting for extended periods, and ability to lift up to 50 pounds
Ability to operate under extreme weather conditions and in confined spaces for extended periods
Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels
Preferred
A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent) highly preferred
Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting
Benefits
Paid time off: Exempt Salaried employees receive unlimited PTO. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, full vested from day 1
Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.
Company
Panasonic Avionics Corporation
For 40 years, Panasonic Avionics has strengthened the connection between the world’s airlines and their passengers.
5001-10000 employees
H1B Sponsorship
Panasonic Avionics Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (35)
2023 (37)
2022 (33)
2021 (41)
2020 (42)
Funding
Current Stage
Late StageLeadership Team
Hideo Nakano
Deputy CEO
Satyen Yadav
Chief Technology Officer
Recent News
2025-12-07
2025-11-19
2025-11-19
Company data provided by crunchbase