Joyous · 7 hours ago
Medical Intake Nurse
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expJoyous is on a mission to revolutionize mental health care by leveraging innovative treatments and technologies. The Medical Intake Nurse will engage with patients through telehealth video calls, providing initial intake and support while ensuring a compassionate and informative experience.
Health Care
Responsibilities
Conduct initial intake of patients who qualify for treatment, providing them with an exceptional first-touch experience by answering initial questions and building trust
Address patient concerns, provide reassurance, and encourage them to move forward with the treatment process
Build trust and rapport while demonstrating empathy and enthusiasm for mental health care
Assess patient intake forms to verify eligibility and ensure all necessary information is collected
Identify any missing or unclear medical history details and follow up with patients accordingly
Work closely with our clinical team to escalate cases when necessary
Explain Joyous' microdose ketamine protocol in a way that is scientifically accurate yet accessible to patients
Answer non-medical patient questions regarding treatment expectations, logistics, and the onboarding process
Stay up to date with the latest research on ketamine therapy and its impact on mental health
Maintain HIPAA compliance and uphold patient confidentiality in all patient interactions
Follow established telehealth protocols to ensure a smooth, professional workflow during all video calls
Accurately document patient interactions in the Electronic Health Record (EHR) system
Collaborate with internal teams to ensure a seamless patient experience and improve engagement and conversion rates
Maintain accurate and thorough documentation of patient interactions
Ensure a smooth handoff between intake and the clinical team for the next steps in the treatment process
Collaborate with internal teams to improve patient engagement and conversion rates
Qualification
Required
Registered Nurse (RN) with Compact License (Required)
Bachelor's degree in Nursing (BSN), Social Work, Psychology, or a related healthcare field is required
2+ years of experience in patient intake, medical support, roles in a medical setting
Experience working in mental health, telehealth, or psychedelic medicine is a strong advantage
Excellent video-based communication skills – ability to build rapport, educate, and reassure patients effectively
Strong empathy and patient-centric mindset – must be passionate about mental health and patient care
Ability to quickly learn new protocols and adapt to a fast-paced startup environment
Highly organized and detail-oriented, with the ability to manage multiple patient interactions via video
Passion for Mental Health: A genuine interest in mental health treatments and a commitment to advocating for innovative therapies
Company
Joyous
Joyous is a Healthcare company that enables individuals, families, communities, and humanity to live a Joyous life.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Yossi Fishler
Co-Founder & CEO
Company data provided by crunchbase