PLS Financial Services, Inc. · 2 hours ago
Customer Service Representative
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$16.60/hr - $18.20/hrPLS Financial Services, Inc. is a leading retail provider of financial services focused on customer satisfaction. The Customer Service Representative is responsible for delivering exceptional service, educating customers about products, and ensuring compliance with regulations.
Financial ServicesInsurance
Responsibilities
Providing outstanding customer service to ensure repeat business
Educating our customers on our products and services
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using our point-of-sale system to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Helping to maintain a neat and clean store environment for our customers and team members
Performing other duties as instructed by management
Qualification
Required
Ability, willingness, and comfort to engage with customers
Strong verbal communication
Ability to offer products and services to customers based on their needs
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Must be honest and have integrity
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required
Must be able to stand for extended periods
Ability to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Preferred
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant
English/Spanish bilingual is a plus
Benefits
Medical/dental/vision
401(k)
Vacation
Opportunities for advancement
Ongoing training
Company
PLS Financial Services, Inc.
PLS is one of the largest and most recognized brands in the financial services industry.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Koltun, CPA
Senior Vice President, Chief Financial Officer
Recent News
2022-01-25
Company data provided by crunchbase