Central Network Retail Group, LLC (CNRG) ยท 12 hours ago
Germantown Hardware- Rental Specialist - Part-Time
Germantown, TN
Part-time
Onsite
New Grad, Entry LevelCentral Network Retail Group, LLC (CNRG) is seeking a Rental Specialist for their Tool Rental Department. The role involves providing excellent customer service, assisting customers with their needs, and maintaining equipment rental operations.
E-CommerceRetail
Responsibilities
Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as 'How may I assist you today?' or 'What can I help you find today?'
Practice excellent customer service and listen intently to customer needs
Direct customers to the appropriate products for the particular customer need
Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold
Perform sales counter functions such as POS, Total Rental, order entry, special orders, rental contracts, warranty contracts, and price lookup
Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams
Make new product recommendations to store management based on customer feedback
Write sales orders and special orders using the point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
Assist in cycle counting of inventory according to a schedule established by management
Stock shelves with incoming product as necessary
Sign and merchandise product in the store as necessary
Face and front product at the beginning and end of each shift, and as time permits
Notify regular customer about new products and upcoming store promotions
Maintain clean and organized sales counter and selling area so that customers do not perceive in a negative manner based on store conditions
Assist with customer loading of items purchased in the store as necessary
Use the Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
Possess working knowledge of company and store security measures
Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management
Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative
Qualification
Required
Experience in working in Outdoor Power Equipment (OPE) Rental Equipment and/or working as a mechanic in the OPE area
Experience with all type of OPE equipment like Stihl, Husqvarna, etc
Experience in Rental, Maintenance on equipment
Good people skills
Ability to provide excellent customer service
Ability to listen to customers and help identify their needs
Ability to react with accurate information and product recommendations
Ability to perform sales counter functions such as POS, Total Rental, order entry, special orders, rental contracts, warranty contracts, and price lookup
Ability to accept and respond to telephone inquiries from customers
Ability to merchandise product on shelves or other fixtures
Ability to write sales orders and special orders using point-of-sale systems
Ability to assist in cycle counting of inventory
Ability to stock shelves with incoming product
Ability to maintain clean and organized sales counter and selling area
Ability to assist with customer loading of items purchased
Possess working knowledge of company and store security measures
Understand common techniques employed by shoplifters or others seeking to defraud the company
Follow company safety guidelines and basic safety practices
Company
Central Network Retail Group, LLC (CNRG)
Central Network Retail Group, LLC (CNRG) is a multi-format, multi-brand retailer operating 145 hardware stores, home centers, and lumberyards throughout 16 states across the US.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Cowart
COO
Company data provided by crunchbase