Everwise Credit Union · 13 hours ago
VP, Loan Servicing
South Bend-Mishawaka
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expEverwise Credit Union is seeking a Vice President of Loan Servicing to lead the strategic direction and performance of retail loan servicing. The role involves overseeing both performing and non-performing loan portfolios, ensuring compliance with regulatory requirements, and driving operational excellence while fostering a culture of member service and risk management.
BankingFinanceFinancial Services
Hiring Manager
Jamie Schultz
Responsibilities
Provide strategic leadership for the loan servicing department, overseeing day-to-day operations and long-term strategy
Develop and implement policies, procedures, and metrics to ensure efficient, compliant, and member-focused loan servicing operations
Collaborate with other senior leaders to align servicing strategies with organizational goals
Direct all activities related to consumer and mortgage loan servicing, including payment administration, escrow account management, investor reporting, credit disputes, and member service requests
Ensure accurate and timely servicing of loan portfolios and compliance with all state and federal laws and regulation and adhere to all internal policies and investor guidelines
Lead the collections and recovery teams to minimize losses and delinquencies while maintaining a member-centric approach
Oversee loss mitigation strategies, including loan modifications, forbearance, and foreclosure processes
Monitor non-performing assets and develop effective strategies for resolution and recovery, including the strategic management of repossession, asset disposal, legal recovery, and bankruptcy processes
Partner with internal audit, compliance, and legal teams to address findings and ensure readiness for regulatory examinations
Identify and implement opportunities for automation and process enhancement to improve accuracy, efficiency, and member experience
Collaborate with both internal and external business partners to manage servicing platforms and system integration
Serve as a business leader and subject matter expert on internal project teams to guide and implement change initiatives
Assume additional responsibilities as necessary for the continued growth and advancement of Everwise
Qualification
Required
High School Diploma, GED or equivalent certification
Bachelor's degree in business, finance, accounting, or related field required
10+ years' progressive experience in loan servicing, lending operations, or collections required
8+ years leadership leading teams, driving operational efficiency, and implementing process improvements experience required
Experience with industry standard loan servicing platforms, core banking systems, collections management software, and/or third-party card management platforms
Proven ability to build, lead, and mentor a high-performing team of loan servicing and collection professionals
Strong leadership, decision-making, and strategic planning skills
Deep understanding of loan servicing and collections best practices, regulation, and investor requirements
Exceptional problem-solving abilities, particularly in handling complex servicing and recovery issues
Understanding of bank and/or credit union retail/lending processes
Ability to manage and participate in projects involving multiple or cross-functional teams
Strong analytical skills and critical thinking abilities coupled with sound judgment
Organizational abilities to manage multiple projects and priorities
Interpersonal skills to work with internal and external stakeholders, including software vendors
High level of integrity, professionalism, and commitment to member service
Efficiently, effectively, and concisely communicate with members, peer leaders, and executive management
Strong understanding of banking operations, processes, and regulatory requirements
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred
Master's degree or MBA
Certified Credit Union Executive (CCUE)
PMP
Six Sigma
other relevant certifications
Company
Everwise Credit Union
Everwise Credit Union is a banking firm that provides savings accounts, mortgages, auto loans, and home equity loan services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason M. Osterhage
President + Chief Executive Officer
Todd Brown
Chief Financial Officer
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