Baptist Memorial Health Care ยท 7 hours ago
Coordinator-Customer Service: Neurology
Jonesboro, AR
Full-time
Onsite
Entry Level
1+ years expBaptist Memorial Health Care is a healthcare organization focused on providing quality services to patients. The Coordinator-Customer Service for Neurology promotes customer satisfaction during patient interactions while managing billing information, appointments, and other administrative tasks.
GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness
Responsibilities
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes
Performs daily and monthly close out procedures for internal controls and cash balancing
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate
Carries out all other duties assigned by the Clinic Manager in a timely manner
Completes assigned goals
Qualification
Required
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures
Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit
Incumbents are subject to overtime and callback as required
Performs other duties as assigned
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes
Performs daily and monthly close out procedures for internal controls and cash balancing
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate
Carries out all other duties assigned by the Clinic Manager in a timely manner
Completes assigned goals
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency
Skill to write legibly and record information accurately as necessary to perform job duties
Type 30 wpm
10 key experience
Excellent customer relations skills
Basic knowledge of Windows applications
Current knowledge of medical terminology
Preferred
One year's current experience with insurance billing and/or medical collection and medical terminology
Collegiate or medical trade completion
Associates Degree
Proficient with 10-key
Company
Baptist Memorial Health Care
Baptist Memorial Health Care is a non profit company that provides skilled nursing, rehabilitation, cardiac, and clinical services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jason Little
President and CEO
Recent News
HealthCareIT News
2025-12-19
2025-06-21
Company data provided by crunchbase