Troon · 2 hours ago
HOA Administrative Assistant
Millsboro, DE
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expTroon is offering an exciting opportunity for a Full-Time Administrative Assistant at Plantation Lakes Community Association. The role involves providing a wide variety of administrative support services, maintaining community communication, and ensuring exemplary customer service while assisting the management office.
Hospitality
Responsibilities
Proficient with Microsoft Word, Excel, Power Point, SharePoint, Teams, and Google Docs and able to learn new technology (Feenics, CINC, Canva, Club Caddy)
Maintain and update community website and create monthly newsletter, and weekly eblast communications to members
Answer phone calls and emails, questions and concerns in a timely, professional manner
Greeting and assist residents, walk-ins, and visitors in a professional and friendly manner
Assemble membership packages, conduct orientations, and give tours
Scheduling residents’ events for the flex rooms ensures a memorable experience
Research local information and work with the Township as needed
Providing support and assistance to management with special projects and events as required
Being a team player and able to work after hours or weekends for special events and pool season
Daily rounds to maintain a full inventory as well as a clean and safe area around the centers, pools, and community working with landscape, maintenance, housekeeping, etc
Enter, sorting, updating, and uploading data in various databases and spreadsheets, ensuring accuracy and remaining confidentiality
Assist in documents, data entry, filing in following areas (but not limited to)
Tracks resident issues to help identify major problems or trends
Renter’s leases, resales, violations, and delinquent accounts as needed
Assists residents with account balance inquiries and access and research discrepancies
Follow up and review with owners for compliance with submission design guidelines requirements
Prepare for monthly ARC meeting, developing written confirmation of ARC decisions and ensuring timely distribution and maintain the architectural review filing and archival system
Notary (will certify) and other duties and responsibilities as assigned by the Property Manager
Technologically proficient, organizational skills, attention to details, and work under tight deadlines
Strong written and verbal communication skills, with the ability to interact respectfully with diverse audiences. Ability to de-escalate tense situations with professionalism and professional demeanor
Knowledge of and appreciation for HOA rules and regulations
Qualification
Required
Proficient with Microsoft Word, Excel, Power Point, SharePoint, Teams, and Google Docs and able to learn new technology (Feenics, CINC, Canva, Club Caddy)
Maintain and update community website and create monthly newsletter, and weekly eblast communications to members
Answer phone calls and emails, questions and concerns in a timely, professional manner
Greeting and assist residents, walk-ins, and visitors in a professional and friendly manner
Assemble membership packages, conduct orientations, and give tours
Scheduling residents' events for the flex rooms ensures a memorable experience
Research local information and work with the Township as needed
Providing support and assistance to management with special projects and events as required
Being a team player and able to work after hours or weekends for special events and pool season
Daily rounds to maintain a full inventory as well as a clean and safe area around the centers, pools, and community working with landscape, maintenance, housekeeping, etc
Enter, sorting, updating, and uploading data in various databases and spreadsheets, ensuring accuracy and remaining confidentiality
Assist in documents, data entry, filing in following areas (but not limited to) Association and Resident's files, Tracks resident issues to help identify major problems or trends, Renter's leases, resales, violations, and delinquent accounts as needed, Assists residents with account balance inquiries and access and research discrepancies
Follow up and review with owners for compliance with submission design guidelines requirements
Prepare for monthly ARC meeting, developing written confirmation of ARC decisions and ensuring timely distribution and maintain the architectural review filing and archival system
Notary (will certify) and other duties and responsibilities as assigned by the Property Manager
Technologically proficient, organizational skills, attention to details, and work under tight deadlines
Strong written and verbal communication skills, with the ability to interact respectfully with diverse audiences
Ability to de-escalate tense situations with professionalism and professional demeanor
Knowledge of and appreciation for HOA rules and regulations
Able to multitask in a high volume, fast-paced environment
Able to work under pressure, maintain composure, and utilize good judgment during emergencies / difficult and stressful situations
Candidate must be physically able to stand, sit, stoop, bend for long periods and lift up to 25 lbs. following appropriate safety procedures
Preferred
Customer Service & Administrative: 3+ years
Creative, Website, Newsletter, and Computer skills
Previous experience with a homeowners' association
Benefits
401(k) – Eligible after probationary period
Health, Dental, and Vision Insurance
Paid Time Off
Employee assistance program
Double Time on work holidays
Company
Troon
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Schantz
Chief Executive Officer
Geoffrey Fisher, CPA
Chief Financial Officer
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