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Via · 4 hours ago

Partner Success Principal, Central US

Detroit, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $165K/yr

6+ years exp

Via is using technology to transform transportation around the world. As a Partner Success Principal, you’ll be responsible for building genuine customer relationships and converting those into long-term revenue growth opportunities while providing strategic guidance to partners.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals

Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation

Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Qualification

Client facing experienceData analysisRelationship buildingNegotiation skillsTeam player

Required

Minimum of 6+ years of relevant work experience, including client facing experience

Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them

Quantitatively-inclined and data savvy; enjoys drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

A reliable, motivated self-starter with a passionate growth mentality; enjoys fast-paced environments, isn't deterred by setbacks or pivots, and thrives in roles requiring a very high degree of responsibility

An excellent team player; meaningful individual contributor, and a mentor to others on the team; views successes as a team effort, and enjoys working with others

Comfortable with frequent travel, excited to connect with partners face-to-face