Wheels, LLC · 1 month ago
Truck Service Advisor
United States
Full-time
Remote
Entry, Mid Level
$46K/yr - $65K/yr
2+ years expWheels, LLC is seeking a Truck Service Advisor to manage maintenance repairs of cars and medium/heavy duty trucks. The role involves negotiating with vendors, approving repairs, and ensuring compliance with client instructions and approval parameters.
AutomotiveCar SharingRide SharingTaxi Service
Responsibilities
Authorize mechanical repairs on behalf of Wheels’ Clients
Ensure safety related and scheduled repairs are completed
Approve proper repair based on mileage, months in service, and prior repair history
Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times
Adhere to current parts and labor reference guides for parts pricing and labor times
Manage Client authorizations, limits, and instructions
Conduct proper follow up on all down vehicles and pending transactions
Resolve transaction discrepancies with vendors
Escalate all Client approvals to team lead or mentor when required
Document Client savings
Clearly and accurately document transaction in activity log
Submit all component failures repaired at dealerships to the warranty team that qualify for 'goodwill adjustments.'
Adhere to contact center scheduling and performance metrics
Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
Understanding of Driver Services, Network Management, MAP & Collision functions
General knowledge of all Wheels departments
Other duties may be assigned
Qualification
Required
Two (2) to four (4) years automotive and truck experience or equivalent technical education
High School diploma required - some college preferred
Technical knowledge of automotive and truck repair
Knowledge of or hands on experience with: Upfitting, Diesel engines, Air Brakes, Trailers, Refrigeration
Ability to manage truck roadside, towing, and rentals
Ability to independently locate qualified truck vendors
Ability to manage the Fleet authorization process
Customer service oriented
Clear, concise communication, both verbally and in writing
Creative and efficient problem solving
Negotiation
Experience with industry labor guides, such as AllData
Ability to interpret Client specific instructions
Proficient in Windows and Microsoft Office (Outlook)
Adhere to current parts and labor reference guides for parts pricing and labor times
Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
Understanding of Driver Services, Network Management, MAP & Collision functions
General knowledge of all Wheels departments
Preferred
Fleet industry experience a plus
Some college preferred
Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.
Company
Wheels, LLC
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.21M2024-06-27Series Unknown
2013-04-09Grant· $0.1M
2012-06-12Grant· $0.11M
Leadership Team
Shlomo Crandus
Chief Executive Officer
Tim O'Hara
Senior Vice President, Chief Information Officer
Recent News
2025-10-24
AutoTech Breakthrough
2025-10-16
2025-09-12
Company data provided by crunchbase