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Selene Finance LP · 2 hours ago

Learning Partner - Jacksonville

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Selene Finance LP is a multifaceted financial services firm specializing in mortgage servicing and related services. The Learning Partner is responsible for designing, developing, and delivering training programs to ensure team members have the skills and knowledge needed to succeed in their roles.

FinanceFinancial ServicesLeasing

Responsibilities

Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles

Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement

Manage classroom environment, analyze results, and identify gaps in training needs

Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives

Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies

Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)

Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs

Conduct needs analysis and make recommendations to business leaders regarding learning needs

Design exercises, activities, and training assessments that reinforce learning

Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices

Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI

Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps

Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan

Perform other duties as assigned

Qualification

Mortgage industry knowledgeTraining program designClassroom facilitationProject managementCommunication skillsAdult learning principlesInstructional designProblem-solvingCustomer focusOrganizational skills

Required

Strong understanding of the mortgage industry, including loan servicing, title and diligence

Strong oral, written, and interpersonal communication skills

Ability to maintain flexibility and react to changes quickly

Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles

Ability to interface with other departments to resolve issues as applicable

Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings

Bachelor's degree in a related field or equivalent years of experience

2-5 years of professional training and classroom facilitation

Mortgage servicing experience

1-2 years of project management experience

Strong organizational, time management, and project management skills

Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams

Exceptional facilitation, presentation, and listening skills

Understand adult learning principles and other learning theories and practices

Ability to use creative and effective instructional design techniques to deliver high-class training

Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow