Fay Servicing, LLC · 2 days ago
VP, Account Management
Farmers Branch, TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $80K/yr
7+ years expFay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions. They are seeking a VP of Account Management to oversee Collections and Single Points of Contact teams, driving execution across delinquency workflows while ensuring an exceptional borrower experience.
FinanceFinancial ServicesMortgageReal Estate
Responsibilities
Overseeing both Collections and Single Points of Contact (SPOC) teams
Drives execution across early- and late-stage delinquency workflows
Delivering an exceptional borrower experience that is compliant, compassionate, and efficient
Collaborates closely with peers in Account Management and across Default, Strategy & Analytics, Compliance, and Client Relations
Ensures operational effectiveness, regulatory adherence, and strong performance outcomes
Shapes and refines servicing strategies to meet both customer needs and investor expectations in a dynamic and highly regulated environment
Qualification
Required
Bachelor's Degree in Business, Finance, or a related field (or equivalent combination of years of experience with High School Diploma/ GED)
7+ years' experience in mortgage servicing or financial services, with a strong background in collections, loss mitigation, and/ or customer account management
5+ years' experience managing people and leading teams, including the management of other leaders and teams in a performance-driven environment
Demonstrable understanding of servicing systems (e.g., MSP), investor guidelines, and the regulatory environment including CFPB expectations
Strong skills and experience in MS Word, Excel, PowerPoint Point and Power BI
Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
Effective management skills include talent selection, training, coaching, mentorship, and performance management
Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
Demonstrated ability to quickly establish credibility, coupled with for recognize and support the organization's culture, values, and priorities
Collaborative and consultative work style
Able to manage and lead change, agile; high learning agility
Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
Strong analytical skills coupled with sound judgement, strong problem-solving abilities
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong project management skills with the ability to effectively lead matrix teams
Strong attention to detail; strong quality and compliance orientation
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Preferred
Prior experience working within or alongside SPOC models and/ or high-touch borrower engagement teams is highly preferred
Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401 (k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Company
Fay Servicing, LLC
At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Balson
SVP, Data Science
Recent News
2025-10-01
HousingWire.com
2025-07-08
MarketScreener
2025-07-02
Company data provided by crunchbase