Benchmark Gensuite® · 17 hours ago
[US] Customer Success Manager
Mason, OH
Full-time
Hybrid
Mid Level
3+ years expBenchmark Gensuite is a company focused on EHS, Sustainability, and ESG Disclosure Reporting, and they are seeking a Customer Success Manager. The role involves driving customer satisfaction and growth, managing relationships, and collaborating with teams to ensure a positive customer experience.
Environmental ConsultingInformation TechnologySoftware
Responsibilities
Drive customer satisfaction and growth among a portfolio of our existing customers
Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
Design, plan and coordinate program activities to help drive program success and participation
Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
Maintain a flexible schedule to accommodate travel and customer meeting requirements
Qualification
Required
Bachelor's degree required
3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
Proficiency with Microsoft Office Suite including Excel and PowerPoint required
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Experience with SaaS, required
Strong communication and interpersonal skills to effectively interact with customers and colleagues
Willingness to travel and adapt to changing schedules and environments
Benefits
Annual bonus programs
Regular team-building events
Off-cycle reviews
Engaging team activities including happy hours and exciting virtual events
Benchmark Gensuite Team Member Networks
Respect for Diversity Group
Sustainability Group
Company
Benchmark Gensuite®
Award-winning EHS Software - Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally, and across diverse operating profiles.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Donavan Hornsby
Chief Strategy Officer
Jason Krueger
Chief Data Security & IT Officer
Recent News
2025-10-29
2025-09-17
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