Veeva Systems · 1 day ago
Operations Manager
Lyndhurst, NJ
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Operations Manager serves as the primary point of contact for internal and external stakeholders for all service-related inquiries and escalations, ensuring operational effectiveness and team development.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Daily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalations
Hire, train and develop exceptional coordinator teams to support steady state operations, including but not limited to: Veeva Employee Policies, Customer Business Rules, New System Updates, Projects
Act as the primary team manager for number of direct reports and support workload management, quality and adherence to SLA
Own and update SOPs both internal and customer provided, and maintain Business Rules
Provide team metrics oversight and ensure operational effectiveness for all service-related capabilities
Support customer onboarding and identify areas for change management/improvements
Ability to periodically work overtime to support business needs
Create, maintain and review reports and procedures to ensure processes are completed accurately and in a timely manner
Qualification
Required
3+ years' experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industry
Strong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus
Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependable
Strong Team Management skills
Excellent communication skills both verbal and written
Strong conflict resolution ability
Strong organizational and planning skills with attention to detail and accuracy
Ability to successfully manage multiple priorities in a fast-paced environment
Ability to work independently with competent decision-making skills
Good judgment, and highly discreet with ability to maintain confidentiality
Preferred
Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
Positive attitude and maintain a 'Whatever it Takes' attitude
A servant leader
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-06
2026-01-06
2025-12-07
Company data provided by crunchbase