Takeda · 3 hours ago
DD&T Customer 360 Product Owner
Exton, PA
Full-time
Hybrid
Mid, Senior Level
$154K/yr - $263K/yr
4+ years expTakeda Pharmaceuticals USA, Inc. is seeking a DD&T Customer 360 Product Owner to shape and implement the Customer 360 product strategic engagement vision across U.S. stakeholders. The role involves leveraging data, digital, and technology to enhance customer engagement strategies and ensure high-quality customer data delivery for analytics and execution.
BiotechnologyHealth CareManufacturingMedicalPharmaceutical
Responsibilities
Shape and implement Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company’s value creation framework
Partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer engagement strategies and tactics
Develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers
Take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners
Proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics
Drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness
Effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools
Serve as the central point of contact to data consumers
Support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights
Partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement
Collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities
Liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives
Qualification
Required
Master's degree in Biotechnology, Biochemistry, or related field
4 years of related experience
Prior experience must include implement HCP 360 (HCP Master) solution for Oncology brands by integrating pharma commercial datasets including IQVIA Claims, Customer (Healthcare Professionals, Healthcare Organization, Payers and Patients), Product, Sales, Activity (Veeva) and marketing data using Python, PySpark, AWS Cloud and Dataiku
Implement HCP focused omnichannel digital engagement solution by building data engineering & machine learning pipelines using Customer digital engagement data (Veeva, Adobe, Google Analytics, Banner Ads, Emails, media, and social)
Implement data quality checks, develop comprehensive reports to proactively monitor data trends for machine learning (ML) models and implement process automation strategies to optimize Omnichannel Product solutions
Collaborate with Pharma commercial business teams, external vendors/agencies, and product teams (Model N) to support pharmaceutical contracting, chargeback/rebate processing and price reporting operations
Partner with Model N product team to enhance product platform, features, address issues and prioritize new functionalities/improvements through change management using agile/waterfall methodologies
Design and develop front-end interfaces, backend systems, data models, data warehouse reporting solutions to integrate upstream and downstream systems using Informatica, Oracle, Tableau and Python
Experience in life sciences, healthcare, or pharma commercial domain
Benefits
Competitive compensation and benefits.
Company
Takeda
Takeda is a biopharmaceutical company that researches and develops pharmaceutical drugs.
10001+ employees
H1B Sponsorship
Takeda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (39)
2023 (38)
2022 (34)
2021 (44)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$2.46B2025-06-27Post Ipo Debt· $2.4B
2016-09-01Grant· $19.8M
2016-05-08Grant· $38M
Leadership Team
Christophe Weber
President and CEO
Schuyler Fairfield
Senior Vice President, Global Head of Supply Chain
Recent News
2026-01-25
legacy.thefly.com
2026-01-23
2026-01-22
Company data provided by crunchbase