Engineer, IT Asset Management jobs in United States
cer-icon
Apply on Employer Site
company-logo

ICE · 2 days ago

Engineer, IT Asset Management

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. The role involves designing, developing, and implementing IT operations management processes and systems using the ServiceNow platform, ensuring effective management of IT assets and compliance with IT policies.

E-CommerceFashionJewelryMarketplace
check
H1B Sponsor Likelynote
Hiring Manager
Josh Wilborn
linkedin

Responsibilities

Design and implement ITOM processes and systems in alignment with the organization's IT strategy and goals
Work closely with cross-functional teams to gather requirements and ensure successful delivery of ITOM solutions
Configure and customize the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, and CSDM
Develop and maintain technical documentation for ITOM solutions implemented
Troubleshoot and resolve technical issues related to ITOM processes and systems
Collaborate with stakeholders to define metrics and key performance indicators (KPIs) for measuring the effectiveness of ITOM processes
Ensure compliance with IT policies, procedures, and standards
Stay updated with the latest ITOM trends and best practices and recommend enhancements to existing processes and systems

Qualification

ServiceNow ITOMServiceNow DiscoveryService MappingCMDBCSDMITIL practicesProject managementBasic programmingServiceNow APMCommunication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or a related field
At least 3+ years of experience as an ITOM Engineer, with a focus on ServiceNow ITOM solutions for Cloud (AWS/Azure/GSC) and On-Premise
Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
Excellent understanding of IT operations and governance, including incident, problem, and change management
Experience with ITIL practices and frameworks
Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously
Excellent communication skills, both verbal and written
Able to work collaboratively in a team environment and independently

Preferred

ServiceNow certifications, such as Certified Implementation Specialist in ITOM
Basic programming or scripting skills
ServiceNow Application Portfolio Management (APM) experience

Company

ICE

twittertwittertwitter
company-logo
We are building the largest jewelry marketplace.
dateFounded in 1999
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.ice.com

H1B Sponsorship

ICE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$49M
Key Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M

Leadership Team

leader-logo
Joseph Albert
Chief Technology Officer
linkedin
leader-logo
David Farrell
Chief Operating Officer, ICE Futures U.S.
linkedin

Recent News

Business News Americas
Cable submarino TAM-1 lands in Costa Rica with ICE
2025-12-18
Benzinga.com
Crypto's 2026 Playbook: What Web3 Founders Expect From Regulators, Wall Street, And The Next Market Cycle
2025-12-16
PR Newswire
Experience the Future of Clean: CCE 2026 Invites Global Professionals to Shanghai
2025-10-28
Company data provided by crunchbase