Acuity Eye Group · 1 day ago
Practice Manager
El Cajon, CA
Full-time
Onsite
Mid, Senior Level
$67K/yr - $83K/yr
3+ years expAcuity Eye Group is looking for a Practice Manager to oversee the daily operations of a medical office or clinic. The role involves managing staff, ensuring compliance with regulatory requirements, and supporting high-quality patient care and operational success.
EyewearHealth CarePersonal HealthProfessional Services
Responsibilities
Manages and oversees patient census and clinic flow for assigned office, including optometry schedules and optical department performance
Monitors and adjusts clinic and optical operations to ensure optimal staffing, performance, and customer experience
Oversees optical services, including managing opticians, frame inventory, lens ordering processes, product pricing, and vendor relationships
Prepares and controls the clinic and optical budgets aiming for efficiency and cost-effectiveness
Utilizes resources to manage KPIs across medical and optical departments; fosters a goal-oriented and results-driven environment
Implements and maintains budgetary and resource allocation plans, including optical supplies and inventory
Partners with the Regional Director, doctors (MDs/ODs), and staff to create an accountable environment where patient care—including vision and eyewear needs—comes first
Manages administrative and operational processes for both medical and optical departments; organizes schedules and assignments to meet office demands
Participates in HR functions including recruiting and onboarding of opticians and other staff, performance reviews, and timekeeping
Coaches, develops, and mentors staff, including opticians, to enhance team performance and engagement
Leads daily huddles and monthly staff meetings to align team on goals and updates across departments
Supports front office and back office duties, as well as optical functions, to ensure smooth clinic operations as needed
Conducts compliance audits across the office, including optical inventory control and patient interaction standards
Ensures strict adherence to state and federal regulations (e.g., OSHA, HIPAA, ADA) across all operational areas including optical services
Collaborates with the optical team to ensure exceptional customer service, visual product delivery, and satisfaction
Monitors patient feedback and escalates concerns related to any department—medical or optical—appropriately
Maintains a professional appearance and demeanor in accordance with Company policies
Maintains ongoing communication with the Regional Director regarding progress, issues, and milestones
Performs other duties or ad hoc reporting as assigned by management
Qualification
Required
Bachelor's degree in healthcare management, business, or a related field
Minimum 3–5 years of relevant management experience
Understanding of retail or medical office operations and team leadership
Valid Driver's License
Knowledge of front office, back office, and optical/retail workflows
Strong leadership and coaching abilities across multidisciplinary teams (including opticians)
Customer service focus across medical and optical settings
Inventory and supply management, especially optical frame/lens stock
Ability to interpret performance metrics, budgets, and KPIs across service lines
Effective communicator, motivator, and problem solver
Strong understanding of clinic and retail optical operations
Ability to prioritize in a fast-paced, evolving healthcare environment
Proficient with practice management systems, optical ordering platforms, and Microsoft Office
Comfortable holding team accountable to service standards and productivity goals
Preferred
Experience in ophthalmology or optometry office management, including optical services
Familiarity with practice management systems and EHR software
Experience supervising opticians or managing retail eyewear sales
Company
Acuity Eye Group
At Acuity Eye Group, our vision is to create the largest network of vertically integrated ophthalmic service clinics in the US, physician-owned and professionally managed.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Vaughan
Chief Executive Officer
Jeffrey Cho
Chief Operating Officer
Company data provided by crunchbase