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Midland Credit Management, an Encore Capital Group Company · 1 day ago

Senior CRT Specialist

Troy, MI

Full-time

Onsite

Mid, Senior Level

1+ years exp

Midland Credit Management, an Encore Capital Group Company, is seeking a Senior CRT Specialist responsible for investigating consumer complaints and providing responses to regulatory complaints. The role involves analyzing facts, preparing documents, and ensuring compliance with internal and external standards while effectively communicating findings.

Financial Services

No H1B

Responsibilities

Track, investigate and prepare responses to consumer complaints

Oversees and makes suggestions for improvements to daily automated and manual processes

Process administrative material and tasks

Identify and escalate issues that may be a risk to the company

Perform other duties, as assigned

Qualification

MS Office proficiencyWritten communicationFinancial Services experienceRegulatory knowledgeMulti-taskingRoot cause analysisParalegal Certificate

Required

Current authorization to work in the United States on a full-time basis

High School Diploma

1-2 years' experience in Financial Services related field

Excellent written communication skills

Ability to multi-task

Proficiency with MS Office products

Preferred

Bachelor's

2+ years in Financial Services or Legal related field

Paralegal Certificate

Knowledge of FDCPA, FCRA or other regulatory training

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.