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Northwestern Memorial Hospital · 5 months ago

Manager-Advance Practice Providers, Outpatient Oncology

Chicago, IL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Northwestern Memorial Hospital is committed to delivering world-class care and is seeking a Manager for Advance Practice Providers in Outpatient Oncology. This role involves providing administrative and clinical leadership for Advanced Practice Providers, ensuring quality patient care, and fostering a supportive environment for staff development and performance management.

Health Care

Responsibilities

Maintains advanced practice skill set and competence and may perform duties listed in the job description for an APRN/PA

Serves as the clinical resource for APP practice issues for the patient population and is accountable for the implementation of evidence-based practice

Ensures process improvement initiatives are sustained

Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model for patient care nationally

Facilitates employee annual goal development in collaboration with Clinical Practice Director and Director of Operations

Enhances the patient’s experience through the continuum of care

Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations

Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate

Continually examines ways to improve business relationships with customers, suppliers, and the community

Is a liaison for the APP staff with leadership teams at NMHC

Work closely with practice and physician leadership to ensure smooth and efficient operations in the practice in an environment that is both challenging and rewarding

Consistently model the organization’s philosophy of customer service

Translates organization vision into a unit or service area vision that engages team members in contributing to and achieving that vision

Attracts, develops, and retains exceptional caregivers and provides those APPs with an environment that fosters excellence through continuous learning

Facilitates and coordinates the development of department protocols/policies and guidelines for the continuity of care amongst the specialty/area

Manages APP performance, competency, work assignments and engagement

Conducts mid-year and annual performance evaluations with all professional APP providers

Initiates and leads all performance management for team members including performance reviews, coaching, development discussions and plans, improvement plans, and any other disciplinary processes as needed

Provides feedback to improve employee performance and engagement

Tracks coaching discussions and performance of team members; Develops and implements performance improvement plans when necessary to ensure accountability

Seeks ways to match team members’ talents and career interests with organizational opportunities

Collaborates with Human Resources and other managers to ensure appropriate staffing

Advances innovative recruitment and retention strategies for team members

Ensure application of staffing tools

Maintains and improves the department or unit’s quality of care and/or service

Promotes innovation and research to advance care patient care models

Encourages, mentors and coaches team members in advancing innovation through research and evidence

Must be able to effectively manage problems that arise within the team or issues with clients, and recommend mitigation strategies as needed to achieve the desired results

Provides APP providers with an environment that supports their professional practice, health and well-being

Develops plan for transition into practice of new APP providers in collaboration with the APP lead (where applicable), collaborating physician and Clinical Practice Director and monitors progress to goals

Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices

Maintains active membership in Professional Organization and shares current, relevant information

Participates in leadership development activities

Promotes the professional advancement of the APP team in the realms of clinical, quality/research, education and leadership

Partners with HR on recruitment and retention efforts

Plans and oversees new employee orientation and onboarding

Manages people and resources to ensure safe and efficient patient care operations

Partners with multi-disciplinary team to ensure optimal patient throughput

Partners with practice leadership to ensure appropriate staffing models and work assignments

Collaborates with the team to ensure application of safe staffing and scheduling guidelines

Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue

Ensures caregivers have the equipment and supplies needed to provide patient care

Manages respective cost centers and has financial responsibility where assigned

Qualification

Advanced Practice Registered NursePhysician AssistantClinical Practice LeadershipPerformance ManagementPatient Care OperationsCustomer Service SkillsInterpersonal SkillsCommunication SkillsAdaptability

Required

Master's degree from an accredited school/college of nursing OR master's degree from an accredited Physician Assistant Program

Current license as an Advanced Practice Registered Nurse in the State of Illinois OR current license as a Physician's Assistant in the State of Illinois

Privileged and credentialed through the Medical Staff Office (MSO)

Three (3) – Five (5) years of experience as a licensed advanced practice provider