Technical Incident Manager (TPM) jobs in United States
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OSI Engineering · 3 weeks ago

Technical Incident Manager (TPM)

positionCupertino, CA
timeContract
remoteHybrid
senioritySenior Level
money$80/hr - $90/hr
date5+ years exp

OSI Engineering is focused on embedded systems support and is seeking a Technical Incident Manager. The role involves triaging and managing issues across firmware and device driver platforms while collaborating with cross-functional teams to investigate and resolve complex technical incidents.

Staffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Margaret P.
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Responsibilities

Triage and manage issues across embedded systems and firmware
Analyze logs, crash reports, and code to identify root causes
Route issues to the appropriate cross-functional teams
Track incidents from discovery to resolution
Debug embedded systems, firmware, and device drivers
Read and analyze Python, C, and C++ code
Write basic scripts to collect and analyze data
Identify recurring technical problems through log and pattern analysis
Take full ownership of issues from start to resolution, including monitoring progress, tracking status, and regularly updating stakeholders
Work closely with Hardware, Software, OS, Test, and Ops teams
Communicate findings clearly to technical and non-technical stakeholders
Support testing strategies for new product development

Qualification

Embedded systems experienceFirmware knowledgeDevice driver technologiesDebugging skillsPython programmingC programmingC++ programmingSystem logs analysisData analysis experienceOrganizational skillsCommunication skills

Required

5–20 years of experience in embedded systems
Strong knowledge of firmware and device driver technologies
Skilled in debugging and reading Python, C, and C++
Solid understanding of system logs and crash diagnostics
Strong organizational and communication skills

Preferred

Experience with data analysis

Company

OSI Engineering

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OSI Engineering is a premier Staff Augmentation and Managed Services partner for today's tech leaders and tomorrow's luminaries.
dateFounded in 2010
location
Campbell, California, USA
people-size201-500 employees
web-link
https://www.osiengineering.com/

H1B Sponsorship

OSI Engineering has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (11)
2022 (5)
2021 (4)
2020 (4)

Funding

Current Stage
Growth Stage

Leadership Team

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Javier Diaz
Chief Executive Officer
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Company data provided by crunchbase