Intercom · 2 weeks ago
Staff Brand Designer
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$194K/yr - $231K/yr
10+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Staff Level Designer with experience in designing for marketing activities across multiple channels, collaborating with the marketing team and broader organization to elevate the brand and create impactful visuals.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
Establish Intercom’s brand as a leader and reference point for the industry
Elevate Intercom’s social presence with impactful visuals for static and video-based content
Apply new design systems to branded touchpoints
Partner with animators to create motion-based assets
Own projects from concept to final execution
Create high-quality work that delivers on our brand and business strategy
Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward
Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences
Qualification
Required
10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work
Proficiency in Figma, Adobe CC
Experience in motion design and illustration (in execution and/or art direction)
Ability to work autonomously and guide more junior members of the team
Ability to balance staying on top of design trends while remaining true to Intercom's core brand identity
Detail oriented—ability to sweat design details while also seeing the big picture
Ability to communicate with precision, clarity, honesty, and respect
Ability to articulate and defend decisions to senior leadership
A strong understanding of Intercom's brand strategy and how to apply it
A strong understanding of business goals and strategy
Ability to navigate ambiguous projects
Benefits
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase