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Nisga'a CIOPS · 1 day ago

Computer User Support Specialist

Colorado Springs, CO

Full-time

Onsite

Entry, Mid Level

$68K/yr - $76K/yr

2+ years exp

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. The Computer User Support Specialist will provide Tier I and Tier II helpdesk support while contributing to the design and implementation of high-quality operating system components.

Logistics & Supply Chain

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier I and Tier II technical support for end users, resolving hardware, software, and network-related issues

Gather and analyze technical data to identify trends, diagnose problems, and propose and implement effective solutions

Assist in the design and implementation of operating system components, ensuring performance, reliability, and security

Work closely with project leads and engineering teams to support system integration and deployment efforts

Maintain and troubleshoot a variety of end-user devices, including desktops, laptops, mobile devices, and peripherals

Understand and apply knowledge of file systems, memory and CPU management, compression algorithms, and device drivers

Support and maintain systems across multiple platforms and hardware architectures

Document support procedures, system configurations, and troubleshooting steps for knowledge sharing and compliance

Stay current with emerging technologies and best practices in user support and systems administration

Qualification

IAT Level I CertificationTS/SCI ClearanceOperating System InternalsFile SystemsMemory ManagementCPU ManagementHardware ComponentsAnalytical SkillsTroubleshooting SkillsTechnical CertificationsExperience in Federal EnvironmentsExperience in Defense EnvironmentsCommunication Skills