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Amazon Web Services (AWS) · 5 days ago

Enterprise Support Manager, ES - Amazon Dedicated Cloud

Herndon, VA

Full-time

Hybrid

Senior Level

$152K/yr - $263K/yr

6+ years exp

Amazon Web Services (AWS) is a leader in cloud technologies and is seeking an Enterprise Support Manager to assist global financial services companies. The role involves managing enterprise accounts, overseeing support cases, and working directly with AWS engineers to resolve customer issues efficiently.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manages assigned Enterprise accounts and oversee support cases

Completes analysis and presents periodic reviews of operational performance to customer

Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning

Makes recommendations on how new AWS offerings fit in the company architecture

Advocate for customer features and requirements within AWS (be their voice internally)

Participates in customers meetings (onsite or via phone)

Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

Qualification

Technical engineering experienceAWS services experienceManaging technical teamsCloud certificationsEnterprise software experienceInnovative thinkingOperational troubleshootingCustomer focus

Required

Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)

6+ years of technical engineering experience

4+ years managing technical teams

Passionate about customers and new technology

Experience working with enterprise software companies

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred

Experience in technology operations and operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development

Experience with AWS services and/or other cloud offerings

Innovative thinking and bias for action balanced with a strong customer and quality focus

Benefits

Equity

Sign-on payments

Medical

Financial

Other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees