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FourLeaf Federal Credit Union · 1 day ago

Branch Manager II New Markets - Jackson Heights Branch

Queens, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $126K/yr

3+ years exp

FourLeaf Federal Credit Union is dedicated to providing exceptional member and employee experiences. The Branch Manager II will lead the operations of the Jackson Heights Branch, creating strategies for growth, managing employee engagement, and ensuring compliance with banking regulations.

BankingCommunitiesFinanceFinancial ServicesInsuranceLendingMortgage

Responsibilities

Embrace a culture of change, agility, inclusiveness, and innovation that will enable the branch team to align with the organization’s visions and strategic goals

Consistently demonstrates positive leadership attributes such as collaboration, effective communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence

Inspire the Assistant Branch Manager to enhance leadership abilities to build bench strength and empower to contribute to the success of the branch

Collaborate with Retail Executives, the Assistant Branch Manager and business partners to create strategies to fully develop new small branch model market expansion implementation

Cultivate an environment that continuously utilizes a consultative sales approach to build member relationships, identify sales opportunities and make referrals to business partners as necessary to grow the expansion market

Consistent analysis of branch production reports and activities to identify areas of opportunity

Identify and recommend sales promotions and marketing campaigns that will drive business

Build relationships and awareness within the community by representing FourLeaf

Partner with Specialists (FA, MLO, and Business RM) to connect members with experts for specialized financial needs and drive brand awareness and generate market growth

Effectively engage with the Assistant Branch Manager to support a positive environment, remove obstacles, drive strong Employee Engagement (EOS) and Member Satisfaction (MSAT) results with a focus on service and production

Embrace and communicate a culture of change, agility, and innovation to drive technology and self-service options to enhance the omnichannel member experience to meet their banking needs

Guide career and succession planning with effective transfer of learning

Coach, train and develop the Assistant Branch Manager

Lead by example with self-directed learning and encourage this with the Assistant Branch Manager

Effectively utilize all systems and applications to process the daily functions while maintaining efficiency, accuracy and remain in accordance with established policies and procedures

Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations

Provide direction and guidance in overseeing the team to make sound decisions and develop their direct reports when applicable

Participates in organizational initiatives representing Retail

Represents FourLeaf in the community through various affiliations

Liaison between members and different business areas to address account risks, member complaints, issues, and concerns

Manage the day-to-day operations of the branch

Collaborate with the Assistant Branch Manager in maintaining branch controls

Stays abreast and adheres to policies, procedures, and banking regulations

Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf

Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control

Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified

Identify and report potential risks

Qualification

Sales StrategyFinancial Services ExperienceLending ExperienceLeadershipOperational ProceduresCompliance KnowledgeEmployee EngagementProblem ResolutionTeam DevelopmentCommunity EngagementPC ProficiencyWindows ProficiencyInternet ProficiencyNotary LicenseNMLS LicenseLending Product CertificationSTAMP Medallion GuarantorCommunication SkillsEmotional Intelligence