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Proof · 3 months ago

Operations Service Specialist (Detroit, MI)

Detroit, Michigan

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Proof is a high growth company in the legal tech industry, founded in 2017, that offers a legal services platform to law firms and pro se parties. The Operations Service Specialist will ensure a smooth experience for server partners and clients by responding to inquiries, managing platform tasks, and collaborating internally to improve user experience.

Information TechnologyLegalLegal TechSoftware

Growth Opportunities

Responsibilities

Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service

Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements

Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements

Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform

Work in a support role, cross training for similar positions as needed

Be the voice of the customer

Consistently create an exceptional experience with each contact

Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement

Cultivate success through managing efficient operations and user experience

Identify, solve, and escalate platform issues and opportunities

Qualification

Service of Process experiencePartner management skillsTime managementOrganizational skillsCommunication skillsAdministrative skillsLegal backgroundReal estate background