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County of Los Angeles · 5 months ago

SENIOR INFORMATION TECHNOLOGY SPECIALIST, ISD (SOURCE-TO-PAY TRANSFORMATION / EPROCUREMENT)

Los Angeles County, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

The County of Los Angeles is seeking a Senior Information Technology Specialist for its Internal Services Department to manage technical support for a new enterprise e-procurement system aimed at enhancing efficiency in the Source-To-Pay process. This role requires collaboration with various stakeholders to ensure successful implementation and ongoing support of the system, while leveraging strong leadership and project management skills.

CommunitiesGovernmentNon Profit

Comp. & Benefits

Responsibilities

Acts as a senior technology consultant and liaison to departmental project teams, customer management, and contractors in a highly specialized field of information technology systems design and development, and implementation with an emphasis on the County's enterprise eProcurement System

Leads the eProcurement Division's technical resources and provides direction on workload and assignments of team members, including information technology specialist, information technology analysts, application developers and technicians, and Contractor personnel

Leads multiple workstreams of technical resources for all project phases of the new system including design, development, implementation, and post implementation support

Responsible for identifying technical requirements derived from business requirements, functional designs, process designs (including scenario design, flow mapping), prototyping, testing, training, and ongoing support models and procedures

Serves as single threaded owner accountable for the technical deliverables that comprise the Source-To-Pay transformation and implementation

Provides final review and approval for the Source-To-Pay system project contractor technical deliverables

Designs service delivery models and performance frameworks to enhance responsiveness and efficiency, including collaborating with stakeholders to define technical support requirements, ensuring alignment and seamless service integration and driving excellence and quality, and fostering positive customer experiences

Develops and implements operating plans, data reporting structure, and appropriate Key Performance Indicators (KPIs) to measure effectiveness of technical support

Focuses on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughout, and improved cycle times and documents all technical support processes

Develops public/private partnerships to meet customer requirements

Manages ongoing operational functions related to procurement technology and programs, and ensures existing systems are maintained, up to date, monitored, secure and operating efficiently

Advises ISD and County executive management concerning the current and future direction of technological developments related to eProcurement

Acts as an advisor to ISD executive management on strategic IT policy decisions

Qualification

EProcurement systemsTechnical consultingProject managementSaaS systemsFinancial ERP integrationData reportingSource-to-Pay systemsStakeholder collaborationCustomer serviceStrategic IT policyLeadership

Required

Four years of experience, within the last five years, at the level of Los Angeles County's class of Information Technology Specialist, ISD

Four years of management experience in the field of information technology, within the last five years, at the level of the Los Angeles County's class of Section Manager, Information Technology, ISD or higher

Experience at the level of Los Angeles County's class of Information Technology Specialist, ISD is defined as acts as a consultant, technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology

Experience at the level of Los Angeles County's class of Section Manager, Information Technology, ISD is defined as manages the activities of an Information Technology section in the performance of a variety of application systems development, implementation, modification and maintenance activities

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved

Preferred

Experience supporting Software as a Service (SaaS) hosted systems, including performing configurations in lieu of software customizations; complex integrations with financial Enterprise resource planning (ERPs); data warehouse and report development, including dashboards; issues management with SaaS hosted provider; and managing system upgrades with SaaS hosted provider(s)

Experience designing, developing, implementing and maintaining a Source-to-Pay or similar system across a high matrix organization with annual spend over $250M

Bachelor's Degree from an accredited college or university in Computer Information Science, Computer Science, Computer Engineering, Software Engineering or a closely related field