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Moore · 9 hours ago

Client Services Representative

Hagerstown, MD

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Moore is a data-driven constituent experience management company that is the largest data, media, and marketing company in North America. The Client Services Representative will manage donor relationships through inbound and outbound calls and email management, ensuring client expectations are met and maintaining communication across various platforms.

AdvertisingInformation ServicesMarketingPrintingService Industry

Responsibilities

Assigned to client call queues based on training and call volume

Utilizes training and client work instructions, will perform tasks in client databases based off the request of the calls

Using files and/or databases, will place outbound calls based on client guidelines. Examples of tasks can include but are not limited to following up with donor information, recovery of invalid donations, “Thank You” calls, promotional information, etc

Responds to client facing emails using email scripts outlined by the clients’ work instructions. Email accounts can be accessed through a web-based site or an email application

Must be able to multi-task by working within a database and reviewing client work instructions, while engaging with the caller

Actively check RMG email and other chat applications throughout the business day to ensure communication is received and being provided to/from support staff

Participates, as needed, in client conference calls, trainings and visits based on direction of Contact Center leadership

Assist with department billing by tracking their daily task and bringing attention to any task that is being performed outside the normal business rules of the client

Responsible for assisting the department in maintaining its SLF standard of 80% or higher by effectively answering 80% of calls presented within 20 secs

Qualification

Customer service experienceCall center experienceMicrosoft Office proficiencyProblem-solving skillsMulti-taskingDocument preparationEnglish communication