Airbnb · 5 months ago
Senior Staff Machine Learning Engineer – Foundation | Community Support Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$244K/yr - $305K/yr
10+ years expAirbnb is a global leader in travel and hospitality, and they are seeking a Senior Staff Machine Learning Engineer to join their Community Support Engineering team. This role involves developing AI-powered solutions to enhance customer support experiences, collaborating with cross-functional teams, and mentoring other engineers in machine learning best practices.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Building a unified, platform-native case management system (AirCase), abstracted via Viaduct APIs and replacing legacy CRM systems
Designing scalable AI workflow orchestration to power agent co-pilot tools and intelligent response automation
Modernizing our Delivery Management Console (DMC) to include AI powered real-time performance insights, outlier detection, and agent coaching tools
Establishing shared data foundations to enable AI/ML solutions, feedback loops, and personalization across the support journey
Delivering next generating matching capabilities (Routing) so incoming customer contacts are matched to the best agents using AI and Intelligence to deliver personalized and differentiated support experiences
Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases
Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions
Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases
Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep
Collaborate actively with engineers to apply ML / AI in their solutions to help validate ideas and guide to the right outcomes
Partner with other ML Engineers in foundations engineering to mentor and develop initiative to make ML application a core discipline for non ML engineers
Qualification
Required
PhD in Computer Science, Mathematics, Statistics, or related technical field
10+ years of experience in building, testing and shipping AI models and products from inception to production; including 2+ years of experience with GenAI
10+ years experience leading and guiding machine learning and AI projects that deliver sizable impact as a senior IC
Deep knowledge and hands-on experience with Machine Learning best practices (eg. training/serving skew minimization, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. NLP, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)
Preferred
Experience with AI technologies in automating processes and developing agentic solutions and frameworks
Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain
Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase