Energy Transfer · 1 day ago
Senior Specialist - IT Client Support
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expEnergy Transfer is recognized by Forbes as one of America's best large employers, dedicated to responsibly delivering America’s energy. The Senior Specialist - IT Client Support role involves providing world-class IT support, managing complex technical issues, and collaborating with teams to enhance end-user experience and compliance with IT security policies.
EnergyOil and GasRenewable Energy
Hiring Manager
Cheryl Krey, PHR
Responsibilities
Handles complex technical issues that require in-depth knowledge of IT systems and infrastructure
Analyzes technical problems, identifies root causes, and implements effective solutions
Manages the escalation of complex issues to the appropriate teams or individuals
Assist end-users with understanding IT security policies and provide user-friendly, simple, standard solutions complying with those guidelines. Works with other IT teams as needed to achieve effective solutions and compliance
Collaborate with corporate services and IT teams to design and recommend A/V configurations, utilizing compatible current technology yet easy-to-use by any employee
Technical lead on refresh projects, scheduling the work, ensuring equipment is ordered and retired timely and following process
Communicate with end-users in a clear and concise manner, providing updates and solutions, and managing expectations
Guides and mentors junior staff, sharing knowledge, and fostering a collaborative team environment
Qualification
Required
The candidate must have 8+ years of experience supporting end-users
Strong knowledge and support skills in all IT disciplines as this person may be the sole IT resource in some situations
Must be able to travel as needed in support of end-users to include all meetings
Have or be able to obtain a valid passport
Vast knowledge of A/V
Expert cellular technologies skills (Apple and Android)
Have a good understanding of network design and server relationships
Have a good grasp of telephonic sets including VOIP
Be fluent in iOS, Android and Windows platforms
Familiarity with Security and related technologies (Biometric and magnetic)
Possess a strong understanding of Cyber Security and its impact
Excellent oral and written communication skills as well as business presentation skills
Must be trustworthy of handling confidential and sensitive information with integrity
The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience
Preferred
A+
Net +
Security +
Cyber Security
Microsoft desk side support
Previous experience in an energy industry environment
Benefits
Industry leading compensation
Comprehensive benefits
401(k) match with additional profit sharing
PTO
Abundant career opportunities
Company
Energy Transfer
Energy Transfer LP (NYSE: ET) owns and operates one of the largest and most diversified portfolios of energy assets in the United States, with more than 125,000 miles of pipeline and associated energy infrastructure.
10001+ employees
H1B Sponsorship
Energy Transfer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (15)
2023 (7)
2022 (3)
2021 (4)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$17.24BKey Investors
Stephens Group
2025-08-11Post Ipo Debt· $2B
2025-02-18Post Ipo Debt· $3B
2024-08-09Post Ipo Secondary· $611.57M
Leadership Team
T
Thomas Long
Co-Chief Executive Officer
L
Leanne Campbell
Vice President Legal
Recent News
2026-01-06
2025-12-19
2025-12-18
Company data provided by crunchbase