Bally’s Corporation · 2 months ago
Ticket Writer - Lead
Evansville, IN
Full-time
Onsite
Senior Level, Lead/StaffBally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. The Lead Ticket Writer will assist the Sportsbook Manager in daily operations, lead the Sportsbook team, and ensure compliance with gaming regulations while providing excellent guest service.
CasinoGamblingHospitalityOnline GamesResorts
Responsibilities
Assists the Sportsbook Manager with daily operations
Assists in the setup and posting of all sporting events
Communicates and explains wagering to new patrons
As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets
Approves all Sportsbook over-the-limit wagers in the absence of the manager for the property within guidelines
Resolves complaints and difficult guest concerns
Leads Sportsbook Team Members
Directs daily labor to business volumes
Assists with the training and development of Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service
Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage
Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions
Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately
Ensures Sportsbook cleanliness and proper working conditions of equipment
Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system
Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML
Issues complementary to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
Perform the duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program
Responsible for maintaining work area supplies and keeps areas clean, secure, and well maintained
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds
Must be able to stand and walk for prolonged periods of time (7+ hours)
Always follow the Company Service Standards model
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends
Other duties may be assigned at any time
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees. Directly leads Ticket Writers in the Department
Qualification
Required
Ability to learn multiple gaming software applications
Ability to learn software applications quickly
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds
Must be able to stand and walk for prolonged periods of time (7+ hours)
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Company
Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
Founded in 2004
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45BKey Investors
Gaming and Leisure Properties
2025-09-11Post Ipo Debt· $460M
2025-07-01Post Ipo Debt· $1.1B
2024-07-25Acquired
Leadership Team
Robeson Reeves
Chief Executive Officer
Recent News
Business Standard India
2025-12-16
Providence Business News
2025-12-03
Company data provided by crunchbase