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Crypto.com · 5 hours ago

Application Support Engineer

Chicago, IL

Full-time

Hybrid

Mid Level

$70K/yr - $120K/yr

3+ years exp

Crypto.com is the world's fastest growing global cryptocurrency platform, serving more than 150 million customers. They are seeking an Application Support Engineer to ensure maximum uptime for production systems and provide application production support to users in trading and IT operations.

Financial Services

H1B Sponsor Likely

Responsibilities

Ensure maximum uptime for multiple production systems

Provide L1/L2 application production support to users for trading, data processing, and IT operations

Provide weekend support on a rotational basis and occasional public holiday support

Manage, own and frequently follow-up incidents and requests raised to the team

Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams

Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders

Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis

Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams

Work to comply with SLA and OLA

Hands-on for incident management, change management and response management and writing RCA reports

Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level

Provide support in non-office hours during emergency situations

Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Qualification

Application support experienceLinux environment supportSQL Database proficiencyCloud computing knowledgeITSM platforms experienceProblem solving skillsITILAWSMonitoring systemsTeam playerCommunicationTime managementSelf-motivated

Required

Very strong sense of self-discipline, responsibility and integrity

A strong interest in working in crypto technology and financial environments

Min 3-5 years of experience in application support with fintech background

Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity

Support experience in applications on Linux environment and cloud computing

Knowledge in basic linux commands

Experience in any code/scripting languages

Proficient in SQL Database queries and relational database concepts

Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line

Good knowledge in formal and practical production support model

Experience with ITSM platforms like Jira, ServiceNow, etc

Excellent problem solving skill with a keen eye for detail

Excellent communication and interpersonal skills

Excellent time management ability and self organised and motivated

Preferred

Good understanding of the ITIL V3/4 framework is highly preferred

Understanding of AWS / Kubernetes is a plus

Knowledge of Redis and log queries is a plus

Experience in automations / AI would be an advantage

Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud

Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

401(k) plan with employer match

Eligible for company-sponsored group health, dental, vision, and life/disability insurance

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Company

Crypto.com

Glassdoor3.2

Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy.

Founded in 2016

Singapore, SG

1001-5000 employees

https://www.crypto.com

H1B Sponsorship

Crypto.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (1)

2022 (3)