Papa · 5 months ago
Care Advocate - Florida
United States
Full-time
Remote
Entry, Mid Level
2+ years expPapa is a new kind of care built on human connection, providing vital social support to older adults and families. As a Care Advocate, you will support Medicare members in navigating complex health and social needs, build strong relationships, and connect them to essential community resources.
Hospital & Health Care
Responsibilities
Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience
Manage day-to-day workload communicating with members through in-bound calls, out-bound calls, and member inbox. Member communications can take place through video calls, audio-only calls, text messages and emails
Connect members to community-based social services (such as food assistance, transportation, housing support) to address health-related social needs
Support appointment scheduling and healthcare access, including provider lookups and reminders
Help members become stronger self-advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education
Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs
Assess and prioritize members’ needs, and support them in navigating health and social care systems
Develop care plans that address social determinants of health such as food security, transportation, housing, and social isolation
Clearly document interactions and support activities for members, including tracking metrics and outcomes for the member
Identify and maintain an up-to-date database of community resources to enhance the support available to members
Communicate with practitioners, home- and community-based service providers and other healthcare facilities
Share feedback on what’s working and what could be improved, helping to shape internal workflows and care models
Participate in pilot projects or process improvements designed to improve and expand how we serve members
Represent Papa Community at in-person events or outreach opportunities to build awareness and foster relationships with community-based organizations
Qualification
Required
Minimum 2 years of experience working as a Community Health Worker in care navigation, patient advocacy, and case management
Bachelor's degree required
Outstanding communication and interpersonal skills, with an ability to build trust with members and de-escalate tensions to find satisfactory resolutions
Exceptional organizational skills and self-directed time management: You can balance multiple projects, keep track of different deadlines, and effectively context switch as needs shift throughout the day
Strong detail-orientation: You take clear and concise notes, meticulously track member activities in the care management platform, and ensure all components of the care delivery workflow is followed with the appropriate timing
Ability to multitask: You can conduct research and speak on the phone while simultaneously operating several applications. Ability to quickly research and analyze previous member interactions, live conversations, and internal data
Proactive and comfortable in a fast-paced environment without direct supervision, leveraging a solutions-oriented mindset to tackle ambiguous problems and strong judgment of when to escalate to your manager
Ability and willingness to adapt to changing work environments. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course of an early stage startup
Highly tech-savvy and can rapidly learn different care management systems and communications platforms
Growth-mindset to continuously improve and openly receive feedback
Access to a quiet, HIPAA-compliant space to ensure member privacy with hardwired (Ethernet) network connection that is a distraction-free environment during working hours
Preferred
Community Health Worker certification strongly preferred
Experience supporting older adults with chronic conditions and unmet health-related social needs, such as housing instability, food insecurity, transportation barriers, or social isolation
Extensive knowledge of community-based resources and social service programs
Excitement for being in a fast-paced, high-growth and feedback-oriented environment
Understanding of Medicare and Medicaid coverage, and familiarity with applicable codes are preferred
High proficiency in Spanish is preferred
Benefits
Medical, dental and vision insurances
HSA/FSA
401(k) plan with a match up to 4%
Parental leave and PTO
Company
Papa
Papa is an end-to-end human care network supporting the social needs of older adults, other underserved populations, and families.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Parker
Founder & CEO
Craig Ogg
CTO
Company data provided by crunchbase