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Sharp Business USA · 2 weeks ago

Field Technical Service Representative 2

Winston-Salem, NC

Full-time

Hybrid

Entry Level

$37K/yr - $52K/yr

1+ years exp

Sharp Business Systems is a direct sales division of Sharp Electronics Corporation, renowned for its innovative technologies and services. The Field Technical Service Representative 2 will manage and maintain Sharp equipment, providing hands-on technical support and ensuring customer satisfaction in their assigned territory.

ElectronicsInformation ServicesInformation TechnologySoftware

No H1B

Responsibilities

Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision

Resolves at least 85% of service calls upon completion of training and territory assignment

Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins

Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products

Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level

Maintains parts inventory and achieves exemplary levels of inventory control and usages

Completes all required administrative functions in an accurate and timely manner

Cooperates with fellow workers and management to achieve Branch service goals

Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution

Performs other duties as prescribed by the Branch Field Service Manager

Qualification

Copier repair experienceComptia A+ certificationTechnical vocational schoolingMechanical aptitudeCustomer service skillsWindows knowledgeMicrosoft Office knowledgeCommunication skills