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SAP · 2 weeks ago

SAP NS2 Support Engineer (IBP Data Integration) - Virtual

Herndon, VA

Full-time

Hybrid

Mid, Senior Level

$92K/yr - $199K/yr

5+ years exp

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary. The SAP NS2 Support Engineer will support customers with data integration between SAP Integrated Business Planning solutions and other enterprise systems, ensuring seamless data flow and high levels of customer satisfaction.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Deliver Core Customer Support focusing on Data Integrations

Proactive Support and Innovation Activities

Embrace Continuous Learning Culture

Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP

Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction

Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed

Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters

Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas

Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required

Perform in weekend support and On-Call activities as required

Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents

Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required

Strong communication skills to work effectively with stakeholders, both technical and non-technical

Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)

Test internal systems to prevent future issues on customer's systems

Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects

Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)

Drive improvement of Knowledge quality in area of expertise, both internally & externally

Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)

Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge

Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders

Maintain your knowledge of new functionality and compliance changes

Carry out new tasks and embrace new projects as requested by leaders in the organization

Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)

Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business

Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable

Qualification

SAP IBPCPI-DSRTISAP S/4 HANAData IntegrationXMLSAP ERPCommunication SkillsProblem SolvingTeam Collaboration

Required

Must be a U.S. citizen

5+ years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution

Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems

Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP

Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF

Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration, including flexible master data and Business Meanings for Order-Based Planning (OBP)

Strong experience with XML and data transformation techniques

Good understanding of SAP HANA tables and extractors for data extraction and integration tasks

Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role

Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP

Technical skills (debugging, tracing, verifying complex customizing)