Newfront · 5 hours ago
Total Rewards - Client Manager, Major Market
NYC Metro Area
Full-time
Hybrid
Mid Level
$71K/yr - $112K/yr
3+ years expNewfront is a dynamic company focused on employee benefits, and they are seeking a Total Rewards Client Manager to assist clients in optimizing their employee benefit programs. The role involves building strategic relationships with clients, managing project plans, and ensuring compliance with benefit trends while providing exceptional service and support.
CommercialFinancial ServicesInsuranceInsurTech
Responsibilities
Build strategic relationships with clients and carrier partners
Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts
Manage client project plans and lead client calls
Assist with client meeting deliverables and actively participate in the meetings
Manage the annual client calendar including renewal and marketing processes for clients
Attend and conduct all client meetings, including renewal and open enrollment
Manage escalated and complex client issues with minimal guidance
Manage product and carrier implementations
Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems
Develop and deliver communication strategies for clients
Responsible for staying abreast of latest compliance and benefit trends
Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.)
Review and oversee outsourced tasks before distribution to the client
May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative)
Other tasks, duties or special projects as assigned
Qualification
Required
Minimum of 3-5 years of insurance industry experience
Employee Benefits experience required
Exceptional communication skills: written, public speaking and presentation preparation
Excellent customer service skills, professionalism, and tact
Ability to be resourceful, take initiative, solve problems, and offer solutions
Deep understanding of insurance industry
Works well with others in a fast-paced environment and be responsive to co-workers and colleagues
Capability to project plan, delegate and provide oversight
Adaptability and flexibility to address issues and respond to client needs
Capacity to analyze data, adopt use of technology systems, and software applications
Strength in multi-tasking and understanding urgency by working through changing priorities and deadlines
Ability to forge relationships and build trust with clients, carriers, and internal stakeholders
Independently manage accounts and support complex accounts with guidance from client lead
Life & Health License (required or completed within 1 month of start date). You must be licensed in your home state
Benefits
Bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Newfront
Newfront is an insurance company that provides risk control, risk analytics, and benchmarking claims advocacy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$310MKey Investors
B Capital,Goldman Sachs Asset ManagementMeritech Capital PartnersFounders Fund
2025-12-10Acquired
2022-04-12Series D· $200M
2020-10-20Series C· $68M
Leadership Team
Spike Lipkin
Co-founder & CEO
Gordon Wintrob
Co-founder & CTO
Recent News
2026-02-02
2026-01-20
Index Ventures
2025-12-30
Company data provided by crunchbase