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Newfront · 4 days ago

Total Rewards - Client Manager, Major Market

NYC Metro Area

Full-time

Hybrid

Mid Level

$71K/yr - $112K/yr

3+ years exp

Newfront is building the modern insurance experience by focusing on client needs and leveraging technology. The Total Rewards Client Manager will assist employee benefits clients with optimal programs and service administration, establishing trust and rapport through exceptional communication skills.

CommercialFinancial ServicesInsuranceInsurTech

Growth Opportunities

Responsibilities

Build strategic relationships with clients and carrier partners

Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts

Manage client project plans and lead client calls

Assist with client meeting deliverables and actively participate in the meetings

Manage the annual client calendar including renewal and marketing processes for clients

Attend and conduct all client meetings, including renewal and open enrollment

Manage escalated and complex client issues with minimal guidance

Manage product and carrier implementations

Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems

Develop and deliver communication strategies for clients

Responsible for staying abreast of latest compliance and benefit trends

Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.)

Review and oversee outsourced tasks before distribution to the client

May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative)

Other tasks, duties or special projects as assigned

Qualification

Insurance industry experienceEmployee Benefits experienceLife & Health LicenseCustomer service skillsData analysisExceptional communication skillsProject managementMulti-taskingProblem-solvingInterpersonal skillsAdaptabilityRelationship building