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MCI · 5 months ago

Technical Support Representative

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. They are seeking a motivated and customer-focused Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service and resolving technical issues.

Business Information Systems

Responsibilities

Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner

Resolving technical issues efficiently, aiming for first-contact resolution

Researching and retrieving information across systems to address customer concerns

Collaborating with other departments to resolve complex issues

Accurately documenting customer interactions and claims in internal systems

Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures

Protecting customer privacy and handling confidential information responsibly

Escalating unresolved issues to appropriate personnel when necessary

Participating in ongoing training and team meetings to stay current on systems, products, and procedures

Maintaining consistent attendance and adhering to your work schedule

Qualification

Technical troubleshootingCustomer serviceMicrosoft OfficeWindows operating systemTyping speedEmpathetic mindsetMultitaskingCommunication skillsProblem-solving abilitiesOrganizational skillsCollaborative spirit