IPG Mediabrands · 4 hours ago
Manager, Client Operations
New York, New York, United States
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
3+ years expIPG Mediabrands is the media and marketing solutions division of Interpublic Group, managing significant marketing investments globally. The Manager, Client Operations will drive operational excellence on a high-profile pharmaceutical account, overseeing project management, process design, and platform adoption while mentoring junior team members.
AdvertisingDigital MediaMarketing
Responsibilities
Serve as the taxonomy manager for the account, overseeing taxonomy governance across all channels and ensuring adherence to client data standards and naming conventions
Conduct monthly taxonomy QA audits, ensuring accuracy and completeness, and follow up with teams to drive timely corrections and compliance
Lead project management across operational workstreams using tools like Asana, maintaining visibility on deliverables and ensuring deadlines are met
Troubleshoot taxonomy and MediaTools-related issues, working with internal teams and platform partners to resolve discrepancies efficiently
Manage and maintain operational processes including MediaTools process and creative asset intake and QA
Identify and implement process improvements across workflows, in collaboration with Client Operations colleagues and cross-functional teams
Maintain and update process documentation (e.g., playbooks), and develop training materials to support onboarding and platform/tool adoption
Act as a liaison between media, analytics, investment, and tech teams to ensure clean data pass-through and alignment on deliverables
Represent the operations function in client and internal meetings, offering clear insights into tools, technology, and workflow enhancements
Mentor and guide junior team members, delegating tasks and fostering professional development
Collaborate with cross-functional teams to identify and implement process improvements that drive efficiency, standardization, and data integrity
Qualification
Required
3-5 years' experience in media industry
Strong project management skills, with hands-on experience using tools like Asana or similar platforms
Highly organized with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment
Strong time management and prioritization skills under tight deadlines
Excellent verbal and written communication skills, including experience presenting to or consulting with clients
Strong analytical and problem-solving abilities, with a systems-thinking mindset and ability to identify operational inefficiencies
Proficient in Excel, (i.e. common formulas, pivot tables, etc.)
Comfortable collaborating across departments (e.g., investment, planning, analytics, adops)
Preferred
Experience managing or mentoring team members
Experience working in or managing off-shore teams, including training and alignment on ways of working
Familiarity with pharma or healthcare accounts and compliance-related workflows
Experience with project management tools (e.g., Asana, Smartsheet) and media buying systems (e.g., Prisma, MBOX)
Prior involvement in taxonomy governance or naming convention
Benefits
Medical and dental coverage
401(k) plans
Flex spending
Life insurance
Disability
Employee discount program
Employee stock purchase program
Paid family benefits
Discretionary time off days
Company-wide Appreciation Weeks
Wellness Days
Annual discretionary incentive award
Relevant incentive award
Company
IPG Mediabrands
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Justin Wroe
Chief Executive Officer, IPG MediaBrands US
Kostas F.
CTO
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