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MCI · 5 months ago

Remote Insurance Customer Service Representative (Unlicensed)

United States

Full-time

Remote

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing solutions. They are hiring a Remote Insurance Customer Service Representative to provide full life-cycle customer service, assist customers in understanding their coverages, and help find the best solutions to meet their financial needs.

Business Information Systems

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner

Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services

Listen to customers, understand their needs, and resolve customer issues

Research systems to find missing information; coordinate with other departments to resolve issues as applicable

Utilize systems and technology to complete account management tasks

Accurately document and process customer orders in appropriate systems

Follow all required scripts, policies, and procedures

Comply with requirements surrounding confidential information and personal information

Escalate customer issues to the appropriate staff and managerial for resolution as needed

Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

Qualification

Customer service orientationCommunication skillsMicrosoft Office SuiteConflict resolutionProblem-solvingTyping skillsTeam orientationMulti-taskingOrganizational skillsInterpersonal skills

Required

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem-solving, and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

State or Federal work experience