CooperSurgical · 1 day ago
Sales Process and Support Specialist
Los Angeles, CA
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expCooperSurgical is a leading fertility and women's healthcare company dedicated to enhancing the healthcare experience for women and families. The Sales Process and Support Specialist will drive revenue growth and improve sales productivity while enhancing customer experience through optimized operations and data analytics.
Health CareMedical DeviceWomen's
Responsibilities
Develop and deliver scalable sustainable processes through time studies, best practice, workflow, policy, and elimination of non-value add activity
Define and refine structured processes for sales efficiency and workforce management while cultivating culture of process solutions and best practice
Automate standardized processes throughout sales cycle enabling touchless self-service while delivering high customer satisfaction
Understand and eliminate bottlenecks in external demand channel and internal legacy processes
Optimize capacity to improve sales efficiency, customer satisfaction, and team productivity
Leverage current technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
Regularly monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization
Drive transformation to proactive and predictive Inside Sales through processes improving lead conversions and reducing sales cycles
Differentiate front office / back office functions to streamline operation models
Align individual responsibilities with prioritized activity, metrics, and business strategy evolving center of excellence; Identify trends, opportunities, and challenges impacting sales performance and strategies to remediation
Increase reps' efficiency with lead conversion, transactions, and time management; enhance core competency of proactive approach to sales
Implement advanced tools and technologies to compliment process improvements and workforce management
Qualification
Required
Strong critical thinking and analytical mindset with strong business acumen and extreme ownership; excellent communication skills and ability to build strong relationships
Solution driven approach; pressure tests norms and legacy process to enhance productivity
Fosters culture of collaboration, continuous improvement, and celebrating wins; ability to inspire and motivate teams
Leads through influence, navigates ambiguity, and adapts to fast changing conditions
Proven track record of sales enablement through process improvement, policy, and workforce management
Strong knowledge of sales processes, methodologies, CRM systems, and a passion for integrating modern technology and tools into sales operations
Minimum of 3 years' experience in Sales, Marketing, and Customer Service
Proven track record of implementing process improvement, policies, and improving sales efficiency through data driven analytics
Bachelor's degree in Business Administration, Marketing, or a related field is required for consideration
Benefits
Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation
Personal, sick and holidays
Multiple other perks and benefits
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
2026-01-14
MarketScreener
2025-08-29
Company data provided by crunchbase