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Amazon Web Services (AWS) · 2 weeks ago

Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Arlington, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Amazon Web Services (AWS) is a leading cloud platform that continuously innovates to enhance customer experience. The Technical Team Lead (TTL) will oversee the Facility Operations Center, ensuring efficient operations, conducting training, and managing projects to maintain optimal data center infrastructure performance.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Oversee the day-to-day use and operation of our data center systems monitoring platform

Understand the scope, impact, and expected alarms of planned work at the data centers

Operate independently with limited direct management

Act as an escalation point for FOC engineers and participate in an on-call rotation

Perform alarm analysis and trending during planned and unplanned activities

Complete audits on planned and emergency work

Provide consistent training and guidance to FOC engineers

Refine existing processes and create new standard processes for FOC engineers and Team Leads

Communicate complex technical information to a non-technical audience

Routinely analyze alarms and work with partner teams to identify efficiencies and patterns

Drive projects with moderate complexity

Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities

Establish performance benchmarks and conduct audits to drive effectiveness

Subject matter expert for data center infrastructure

Work outside normal business hours to support the 24/7 operation of the FOC

Some travel required

Qualification

Data center infrastructureElectrical systemsMechanical systemsControls systemsTechnical support experienceTroubleshooting technical systemsMicrosoft OfficeCustomer service experienceCommunication skillsLeadership skillsOrganizational skills

Required

Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

3+ years of technical support experience, or Bachelor's degree in engineering or equivalent

3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues

Preferred

Strong verbal and written communication skills

Strong leadership and organizational skills

Proven self-starter

Experience troubleshooting and debugging technical systems

3+ years of customer service experience and 3+ years of Microsoft Office products and applications experience

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees