Oasis Security · 6 hours ago
Senior Technical Account Manager
United States
Full-time
Remote
Senior Level
5+ years expOasis Security is building the future of non-human identity management and is seeking a Senior Technical Account Manager. This role involves acting as the trusted technical voice for customers, guiding them through onboarding, resolving technical challenges, and ensuring long-term value from the platform.
ComputerIdentity ManagementNetwork Security
Responsibilities
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience
Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement
Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling
Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products
Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly
Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey
Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value
Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests
Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives
Qualification
Required
5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
Ninja mindset - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Extensive experience providing Cyber/Identity solutions to big enterprise customers
Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams
Experience with increasing customer satisfaction, adoption rates, and retention
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Self-motivated, detail-oriented with strong communication and interpersonal skills
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Preferred
Experience building and operating in an early stage company – highly preferred
Benefits
Competitive compensation package and comprehensive benefits.
Dynamic and international work environment with a focus on continuous learning and professional development.
Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.
Company
Oasis Security
Oasis is a non-human identity management platform that aims to give visibility and risk assessment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75MKey Investors
Sequoia CapitalCyberstarts
2024-05-01Series A· $35M
2024-01-23Series A· $35M
2024-01-23Seed· $5M
Leadership Team
Danny Brickman
Co-Founder & CEO
Amit Zimerman
Co-Founder & Chief Product Officer
Recent News
Company data provided by crunchbase