Valley Medical Center ยท 2 weeks ago
Telecom Operator (2025-0761)
Renton, WA
Part-time
Onsite
New Grad, Entry Level
$21.74/hr - $36.33/hrValley Medical Center is seeking a Telecom Operator to join their Telephone Operations department. The role involves operating communication equipment, answering calls, and providing paging services while ensuring excellent customer service and adherence to departmental policies.
Hospital & Health Care
Responsibilities
Operates switchboard, answering service, TTY telephone, and all other communication equipment
Answers incoming calls by the third ring 90% of the time, screens and directs calls to proper personnel in a prompt and courteous manner
Provides paging services within 30 seconds of request 90% of the time
Responds to all requests according to departmental policies and procedures
Receives, documents, and dispatches messages to doctors and/or connects caller directly to doctors
Records all messages and files as appropriate
Communicate all information to clients per their instructions
Reports any changes in on-call status and other pertinent information to supervisor or lead operator and other operators immediately
Updates client accounts with new information according to department procedures
Initiates appropriate actions when alarms are activated
Performs clerical duties as assigned per instruction from Manager or Supervisor
Documents all incidents and events, and relays them to the Supervisor within 24 hours
Keeps Supervisor informed of work status by providing weekly objectives with time estimates
Promptly notifies Supervisor of problems, unexpected tasks and missed targets
Performs all job junctions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community centered awareness and innovation
Other duties as assigned to facilitate accurate timely processing of calls
Qualification
Required
High School Graduate or equivalent (G.E.D.) preferred
Demonstrates basic skills in keyboarding (40 wpm) and using a personal computer in the Windows environment
Ability to communicate effectively in oral and written form in English language
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly
Excellent customer service skills
Demonstrates effective communication and interpersonal skills with a diverse population
Able to carry out assignments independently and exercise good independent judgment
Excellent problem solving, organizational and time management skills
Conducts all personal interactions with tact, poise, courtesy and respect
Demonstrates ability to decipher hand written notes
Demonstrates ability to handle emergent situations
Neat and well groomed in appearance, following departmental personnel standards
Demonstrates reliable attendance and job performance
Requires planning, organizing and working on multiple tasks at one time
Must be able to handle stressful situations in a calm and professional manner
Must be able to sit for extended periods
Must be able to withstand the repetitive motion of keyboarding for extended periods of time
Preferred
Knowledge of medical terminology and abbreviations preferred
Previous experience in a hospital answering service or call center preferred
Company
Valley Medical Center
Valley Medical Center is the largest nonprofit healthcare provider between Seattle and Tacoma.
Founded in 1947
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michele Forgues-Lackie MBA, FACHE, FACMPE, CHFP
SVP/CFO, UW Medicine's Valley Medical Center
Liz Nolan
SVP Chief Communications & Marketing Officer
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