Navan · 1 day ago
Business Travel Consultant II
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $72K/yr
5+ years expTripactions is on a mission to power in-person connections that move people, ideas, and businesses forward. As a Business Travel Consultant II, you will support users’ travel needs, ensuring customer satisfaction and collaborating with internal teams to enhance the traveler experience.
Business TravelFinancial ServicesPaymentsSoftware
Responsibilities
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email
Maintain extensive supplier, destination and system knowledge
Make quick and accurate analyses of customer needs, persona and level of urgency
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the Navan platform and app where possible
Respond to customers within SLA expectations and requirements
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support
Adhere to attendance policy and complete all assigned training
Meet individual performance metrics in support of the organization and company business objectives
Qualification
Required
5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
Experience of local market supplier content and booking practices in both ARC and BSP markets
In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
Full understanding of travel industry regulations, along with worldwide compliance requirements
Skilled communicator, proficient in both verbal and written English language
Preferred
Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus
Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
Company
Navan
Navan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility.
1001-5000 employees
H1B Sponsorship
Navan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (22)
2023 (38)
Funding
Current Stage
Public CompanyTotal Funding
$2.25BKey Investors
Goldman Sachs Bank USACoatueGreenoaks
2025-10-30IPO
2025-04-07Convertible Note
2022-12-08Debt Financing· $400M
Leadership Team
Ariel Cohen
CEO and Co-Founder
Carlos Avelar
Account Executive
Recent News
2026-01-08
2026-01-07
PhocusWire
2026-01-03
Company data provided by crunchbase