CAE · 21 hours ago
Senior Manager Delivery Management- Crew-EN
Irving, TX
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expCAE is a company focused on providing exceptional services and products to clients. The Senior Manager Delivery Management is responsible for ensuring seamless delivery, leading project teams, and optimizing service delivery processes to meet customer expectations.
AerospaceEnterprise SoftwareInformation TechnologySecuritySimulationTechnical Support
Responsibilities
Responsible for making sure that product and services are being seamlessly delivered to the clients . In charge of a variety of tasks, such as leading project teams, rectifying issues, monitoring progress, tracking KPIs, and managing budgets
Take ownership of critical issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding product and service delivery
Developing a deep understanding of projects to gain insights into the scope of delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Responsible for planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions and cross business domain within the aviation flight crew area
Works on high value (revenue) projects with large scale customer impact and able to operate under limited direction and minimal oversight. Able to support team that delineate requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects
Ability to provide strategic direction and plan strategically for current and future business needs
Strong knowledge of systems flows, engineering documentation, tools and architecture concepts is a plus. Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements where required
Expert in-depth knowledge and able to represent all customer’s and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill
Creates Business Plans/supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans
Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers
Qualification
Required
Minimum 15+ years related experience
Crew Scheduling, Tracking and Crew business Rules expertise
Hands on experience/expertise ops area is a plus
DB experience Oracle or MongoDB etc
Proven leadership ability
Excellent written and verbal communication skills
Ability to effectively interact and engage in executive (C-Level) discussions
Ability to lead and direct multiple projects simultaneously while delegating work
Able to achieve success by building extraordinary teams with exceptional people
Strong domain knowledge in Airline crew scheduling, flight crew planning, or flight operations is a plus
Strong organizational, inter-personal and MS-office skills
Solid resource planning and problem-solving skills
Preferred
Strong knowledge of systems flows, engineering documentation, tools and architecture concepts is a plus
Expert in-depth knowledge and able to represent all customer's and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill
Creates Business Plans/supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans
Company
CAE
CAE provides simulation and modeling technologies and integrated training solutions for the civil aviation industry.
10001+ employees
H1B Sponsorship
CAE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (10)
2023 (12)
2022 (5)
2021 (14)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
La CaisseFonds de solidarité FTQ
2023-06-08Post Ipo Debt· $400M
2021-11-05Post Ipo Debt· $70M
2021-03-12Post Ipo Equity· $287M
Leadership Team
Matthew Bromberg
President and Chief Executive Officer
Sonya Branco
VP Finance and Chief Financial Officer
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase