MCI · 5 months ago
Human Resources Business Partner III
MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions. The Human Resource Business Partner will lead and implement HR strategies, provide internal HR support, and drive continuous improvement in HR processes.
Business Information Systems
Responsibilities
Deliver general HR support in collaboration with operations teams
Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
Align HR strategies with business goals and recommend improvements
Foster employee engagement through a proactive, hands-on approach (including remote interactions)
Adapt to a dynamic and evolving work environment influenced by economic and policy changes
Champion innovative HR practices and process improvements
Lead employee relations, retention, and recognition programs
Manage a high-volume workload and multiple priorities effectively
Demonstrate strong organizational and interpersonal skills
Qualification
Required
Minimum 1 year of experience in an HR Business Partner or related HR/operations role
Some undergraduate-level education
Excellent interpersonal and communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Familiarity with training tools and techniques
Strong conflict resolution skills (including both customer and employee interactions)
Effective time management, planning, and multitasking abilities
Strong written and verbal presentation skills
Ability to thrive in a fast-paced, professional environment
Skilled in planning, coordination, and adapting to various learning styles
Comfortable giving and receiving constructive feedback
Ability to prioritize tasks and meet deadlines efficiently
Preferred
Experience in military or government (local, state, or federal) environments
Background in contact center operations
Degree from an accredited two-or four-year college or university
SHRM-SCP or equivalent HR certification
Benefits
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Company Cell Phone
Company Laptop
Advancement
Health Benefits
Disability Insurance
Supplemental Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
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