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Xyte · 5 months ago

Technical Customer Success Manager

Hoboken, NJ

Full-time

Hybrid

Entry, Mid Level

$100K/yr - $110K/yr

2+ years exp

Xyte is a hyper growth startup seeking a Customer Success Manager to join their dynamic team. In this role, you will manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with their product.

Cloud Data ServicesHardwareSoftware

Responsibilities

Manage a portfolio of customers, help drive adoption and quantify the value of Xyte

Grow your customers portfolio through upsells and cross sells

Lead the implementation process and ensure successful launches

Build and maintain strong relationships with our customers

Serve as the primary point of contact for customers, providing them with ongoing support and guidance

Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met

Identify opportunities for upselling and renewal of contracts

Qualification

Customer Success ManagementTechnical SupportSaaS ArchitectureAPIsEmotional IntelligenceInterpersonal SkillsCommunication SkillsPresentation Skills

Required

2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience)

Strong technical skills and ability to learn new technologies quickly- A Must

Strong understanding of APIs, SaaS architecture and modern technologies

Demonstrated ability to communicate, present and influence at all levels of the organization

Experience in delivering customer-focused solutions based on customer needs

High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships

Ability to travel 10-20% a year

Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ

Ability to work on a flexible schedule when needed