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UNIS · 5 months ago

Senior Helpdesk Support Specialist

Orange County, CA

Full-time

Onsite

Senior Level

$65K/yr - $70K/yr

5+ years exp

UNIS is seeking a Senior Helpdesk Support Specialist who will be responsible for providing high-level technical support and ensuring the efficient resolution of complex user issues. The role involves mentoring junior staff, optimizing support processes, and maintaining high levels of customer satisfaction.

Asset ManagementSupply Chain ManagementTransportation

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Provide advanced technical support to end-users via various channels

Monitor and prioritize incoming service requests in the ticketing system

Diagnose and troubleshoot hardware and software issues promptly

Assist in the implementation of IT projects and system upgrades

Mentor junior support staff and provide training on best practices

Document technical procedures and update user guides as necessary

Collaborate with IT teams to resolve systemic issues and improve service delivery

Maintain an updated knowledge base of frequently reported issues and solutions

Qualification

Technical support experienceIT service managementCompTIA A+ certificationLeadership experienceScripting languagesCloud services knowledgeCommunication skillsMentoring skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

5+ years of experience in a technical support role

Proven track record of diagnosing and resolving complex issues

Strong understanding of IT service management frameworks

Preferred

Certifications such as CompTIA A+, Network+, or ITIL

Experience in a leadership or supervisory role

Knowledge of scripting languages (e.g., PowerShell, Python)

Familiarity with cloud services and virtualization technologies

Company

UNIS

Unis Delivering product and information quickly and accurately

Founded in 2009

City Of Industry, California, USA

501-1000 employees

https://www.unisco.com

H1B Sponsorship

UNIS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (2)

2023 (1)

2021 (1)

2020 (1)