EquipmentShare · 8 hours ago
IT Support Specialist
Columbia, MO
Full-time
Onsite
Entry Level
1+ years expEquipmentShare is a growing company seeking an IT Support Specialist I for their corporate office in Columbia, MO. The role involves providing technical support, troubleshooting issues, assisting with user accounts, and collaborating with team members to ensure smooth IT operations.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform
Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity
Assist users with software applications, account access, and password resets
Accurately document all support interactions and solutions in the ticketing system
Escalate unresolved issues to Tier 2 support with clear and detailed information
Assist with onboarding new employees, including setting up user accounts and devices
Help with offboarding tasks, such as disabling accounts and reclaiming equipment
Collaborate with IT team members to identify and address recurring issues
Participate in the on-call rotation for after-hours and weekend support
Qualification
Required
Strong working knowledge of Windows and macOS operating systems
Basic knowledge of printer functionality
Familiarity with mobile devices (iOS, tablets, and Android) and common office applications
Familiarity with Audio and Visual troubleshooting techniques
Excellent customer service skills, including patience, empathy, and strong communication
Experience in creating processes and procedure workflows
Ability to troubleshoot basic hardware and software problems
Attention to detail and the ability to maintain accurate notes and records
Ability to troubleshoot network setup and configuration issues
Ability to work independently and as part of a team
High school diploma or equivalent
At least 1+ years of experience in a help desk or customer service environment is needed
Must be able to sit for prolonged periods at a desk and work on a computer
Preferred
Familiarity with ITSM, ITIL, and IT best practices are preferred
An associate degree in computer science or a related field is a plus
IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)
Benefits
Medical, Dental and Vision coverage for full-time employees.
401(k) and company match.
Generous paid time off (PTO) plus company paid holidays.
Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
Seasonal and year round wellness challenges.
Company sponsored events (annual family gatherings, happy hours and more).
Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
Opportunities for career and professional development with conferences, events, seminars and continued education.
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
H1B Sponsorship
EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase